Front Stage, Backstage
The Dramatic Structure of Labor Negotiations
In this carefully detailed and rigorous study of the social processes of labor negotiations, the author uncovers the pressures and motivations felt by negotiators, showing why the bargaining process persists largely in its traditional form despite frequent calls for change.
Raymond Friedman approaches labor negotiations with a conviction that negotiators are situated in a social network that greatly influences bargaining styles. In this carefully detailed and rigorous study of the social processes of labor negotiations, he uncovers the pressures and motivations felt by negotiators, showing why the bargaining process persists largely in its traditional form despite frequent calls for change. Friedman first focuses on the social structure of labor negotiations and the logic of the traditional negotiation process. He then looks at cases where the traditional rituals of negotiation were set aside and new forms emerged and, in the light of these examples, addresses the options for and obstacles to change.In an unusual twist Friedman describes the persistence of the traditional negotiation process by developing a dramaturgical theory in which negotiators are seen as actors who perform for teammates, constituents, and opponents. They try to convince others of their skill, loyalty, and dedication, while others expect them to play the role of opponent, representative, and leader. Friedman shows that the front-stage drama fulfills these needs and expectations, while backstage contacts between lead bargainers allow the two sides to communicate in private. The traditional labor negotiation process, he reveals, is an integrated system that allows for both private understanding and public conflict. Current efforts to change how labor and management negotiate are limited by the persistence of these roles, and are bound to fail if they do not account for the benefits as well as the flaws of the traditional rituals of negotiation. For negotiation scholars, Friedman's perspective provides an alternative to the rational-actor models that dominate the field; his dramaturgical theory is applicable to any negotiations done by groups, especially ones that face political pressures from constituents. For labor scholars, this is the first integrated theory of the negotiation process since Walton and McKersies's classic text, and one that helps unite the four elements of their model. For sociologists, the book provides an example of how a dramaturgical perspective can be used to explain the logic and persistence of a social institution. And practitioners will appreciate this explanation of why change is so difficult. Organization Studies series
HardcoverOut of Print ISBN: 9780262061674 272 pp. | 6.2 in x 9.1 in
Paperback$25.00 X ISBN: 9780262519052 272 pp. | 6.2 in x 9.1 in
Friedman is a keen observer of the rich complexity of the negotiation process. He vividly captures what is going on in collective bargaining and as a result of his on-line observations as well as extensive interviews, presents the dilemmas and rich tapestry of the process with considerable accuracy and faithfulness.
Robert B. McKersie
Professor of Management, Sloan School, MIT
Friedman's Front Stage, Backstage manages to capture all of the drama and complexity of contemporary labor negotiations. At the same time, he provides a rich, insightful, and informed framework for thinking about them. As Friedman shows, much of the bargaining action is often hidden from view, occurring away from the bargaining table. This is the best work to date with respect to elaborating on the important but largely overlooked 'behind the scenes' dynamics of conflict resolution.
Roderick M. Kramer
Associate Professor, Organizational Behavior, Stanford University Graduate School of Business